Inner Tranquility: Getting results through individuals

Because we are all human, we come equipped with emotion, personalities, frames of reference, and varying levels of education, capabilities, and financial means. Managing the individual impacts of change is critical to achieving desired results and outward effectiveness. A Change Management Plan must address impacts on individuals to help each person find inner tranquility about the change:

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Structured Approach

A structured approach is needed to manage individual impacts. This includes a solid plan to manage communication, resistance, and training. If the change results in bad news, such as job loss, it is important to provide support resources such as counseling and job re-training.  


"Knock Three Times" is a rule of thumb you can keep in mind.  Important messages should be conveyed at least three times for them to stick and become real.  Once to Introduce, Once to Engage, Once to Sustain.


Ask the Experts

Refer to industry experts for best practices, approaches, tools, templates, training. There are several great resources available. 

One excellent method for managing individual change is the ADKAR® model developed by Prosci, a leader in change management methodology and research. You can attend classes, get certifications, and gain access to excellent tools and templates. By applying the ADKAR® model, you can better understand resistance to change, easing employees through the transition, develop job training, counseling, and exit programs. 

Awareness	Awareness of the need for change
Desire	Desire to participate and support the change
Knowledge	Knowledge on how to change
Ability	Ability to implement required skills and behaviors
Reinforcement	Reinforcement to sustain the change

©Prosci 2010. Change-management.com. Used with permission.

ADKAR® is a registered trademark of Prosci.